Job Description
The Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently.RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries
Practices good listening skills with customers, co-workers, and management
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all products, services, solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion
Assist in training new employees as we are a team and work together to provide excellent customer service at all times.
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
COMPENSATION
$12-$14 Depending on previous customer service sales experience
QUALIFICATIONS
High school diploma or GED required
Retail/customer service experience desired but not required
Good communication and people skills
Able to cross-sell and up-sell products and services
Excellent packing skills
Strong computer skills, including Microsoft Office, email and various software programs
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
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